Frequently Asked Questions
Everything you need to know about your HUB Footwear experience.
How do I determine the right size for my HUB sneakers?
Most HUB Footwear models fit true to size. We recommend checking our detailed Size Guide available on each product page, which includes centimeter measurements for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the security tags are intact to qualify for a full refund.
How long does shipping take and what are the costs?
Standard shipping typically takes 2-5 business days depending on your location. We offer free shipping on all orders over $150, while a flat rate applies to smaller orders.
Are HUB Footwear products sustainably made?
Yes, we are committed to sustainability. Many of our sneakers feature recycled materials, and we are an official member of the Leather Working Group (LWG) to ensure environmentally responsible leather production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for 'Buy Now, Pay Later' flexibility.
How should I care for my leather and suede shoes?
To maintain the quality of your footwear, we recommend using a water-repellent spray before the first wear and cleaning suede with a specialized brush and leather with a damp cloth.